Privacy Policy

This Privacy Policy explains how Reef Reels Casino collects, uses, stores and shares information when players visit the website, create an account, use casino services or contact support. We aim to handle personal information fairly, transparently and securely. By using the website, you acknowledge that information may be handled as described below. This policy should be read together with the website’s Terms and Conditions and any other notices presented during registration or while using our services.

Reef Reels Casino holds a licence issued by the Curacao gaming authority. The site uses SSL encryption and offers self-exclusion, time-out controls, and account activity tools to support responsible play.

Information we collect

The information collected depends on how you use Reef Reels Casino and the services available to you. We may collect information that you provide directly, information generated through your use of the website, and information received from service providers or other lawful sources. We only seek information that is reasonably relevant to operating, securing and improving the service.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential information, username, password, email address, telephone details and account preferences. We may also retain information included in messages to customer support, complaints, feedback, surveys or other communications. This information helps us create and manage your account, respond to questions and provide important service notices.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or related information. This can include copies or details from identity documents, proof of address, images used for verification and information concerning the source or purpose of funds where appropriate. Verification information may be reviewed using internal processes and specialist providers. These checks support account security, responsible operation and the prevention of fraud, money laundering and other unlawful activity.

Payment and transaction information

We may collect records about deposits, withdrawals, wagers, winnings, refunds, payment methods, transaction references and related account activity. Payment providers may process card or payment details directly. We generally receive the information needed to confirm and reconcile a transaction rather than unnecessary full payment credentials. Transaction records help us provide the services, investigate disputes, detect unusual activity and meet record-keeping obligations.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, links selected, dates and times of access, and information about errors or performance. We may also record login activity, session information and interactions with the website. This information helps us maintain functionality, improve performance, protect accounts and identify potentially harmful activity.

How we use information

Personal information may be used for the following purposes. We seek to use information only where there is a legitimate operational, security, contractual or legal reason to do so, or where you have provided consent when consent is required.

Creating, maintaining and administering your player account.
Processing deposits, withdrawals, wagers, rewards, refunds and other account transactions.
Confirming identity, age, eligibility and account ownership.
Carrying out anti-fraud, security, risk and financial crime checks.
Providing customer support, resolving complaints and investigating disputes.
Sending service messages about your account, transactions, security or material changes to the website.
Sending marketing communications where permitted and where you have chosen to receive them.
Personalising content, understanding website use and improving products, features and customer experience.
Monitoring technical performance, preventing misuse and protecting the website, players and service providers.
Meeting applicable legal, regulatory, tax, accounting, court or law-enforcement requirements.

Marketing messages may be sent by email or through other available channels. You can withdraw marketing consent or unsubscribe from promotional communications at any time. Even after opting out of marketing, you may still receive essential operational messages, such as account, security or transaction notices.

Sharing information

Information may be shared with carefully selected service providers that help operate the website. Depending on the service involved, these providers may support payment processing, identity verification, fraud prevention, customer support, information technology, hosting, analytics, communications, security or legal and professional services. Providers are expected to handle information appropriately and only for relevant purposes.

We may also disclose information where necessary to protect the website or another person, investigate suspected fraud or unlawful conduct, respond to lawful requests, enforce our terms, or support a business transfer or organisational change. We do not treat personal information as a public resource. Any disclosure is intended to be limited to what is reasonably necessary for the relevant purpose.

Some service providers may process information in countries outside Australia. Where information is handled across borders, reasonable steps are taken to support appropriate security and privacy protections, subject to applicable requirements.

Cookies, security and retention

Cookies and similar technologies

Reef Reels Casino may use cookies and similar technologies to remember settings, keep you signed in, support essential website functions, understand traffic and usage, improve performance and assist with security. Some cookies may be placed by service providers working on the website’s behalf. Essential cookies may be needed for parts of the service to function correctly, while other cookies may support preferences, analytics or communications.

You can manage or delete cookies through your browser settings. If you block or remove certain cookies, some website features may not work as intended, and your preferences may need to be entered again. Browser settings and available controls vary by device and browser.

Security

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, secure transmission, monitoring and staff or provider procedures. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised activity.

Storage and retention

Information is retained for as long as reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures.

Closing an account does not necessarily result in immediate deletion of every record. For example, information connected with transactions, verification, security checks, complaints or legal obligations may need to remain available for a required period. Access to a closed account will normally stop, subject to any process needed to complete outstanding matters or meet legal requirements.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information, and withdrawing consent to marketing. You may also ask questions about how information is used or request clarification where you believe information has been handled incorrectly.

How to exercise your rights

To make a privacy or data request, contact support@reefreelscasino.top. Please clearly describe your request and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information, making changes or deleting records. This is a security measure designed to prevent unauthorised access to another person’s information.

Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
Correction: tell us which information is inaccurate, outdated or incomplete and provide the correct details where appropriate.
Deletion: ask us to remove personal information where it is no longer needed or where deletion is otherwise available.
Marketing consent: withdraw permission for promotional communications or use the unsubscribe option in a marketing message.

A request may be refused or limited where doing so is permitted or required, including where information must be retained for legal, security, fraud prevention, dispute resolution or record-keeping purposes. If deletion is not possible, we will explain the general reason where appropriate. We may also retain a limited record of your request and its outcome so that we can demonstrate how it was handled.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information practices. The updated version will be published on this page with a revised effective date where appropriate. Players should review the policy periodically. If a change is significant, we may provide an additional notice through the website or an available communication channel.

If you have a question about this Privacy Policy or believe your personal information has been handled inappropriately, contact support@reefreelscasino.top. We will review the request and take reasonable steps to address the issue.