Cookies Policy | Reef Reels Casino

About this Cookies Policy

Reef Reels Casino uses cookies to help the website function, remember selected settings, support security, understand how visitors use our pages and improve the online experience. This policy applies to cookies and similar technologies used on our website, including technologies that may be provided by selected service providers working on our behalf.

A cookie is a small text file that a website may place on your computer, mobile phone, tablet or another internet-connected device. Cookies can allow a website to recognise a device, remember information between visits and provide features that may not work correctly without them. Some cookies are stored only while your browser is open, while others remain on your device for a longer period or until they are deleted.

Similar technologies may include pixels, tags, software development kits, local storage and other tools that collect or store information about a device or website interaction. In this policy, we use the word cookies to refer to cookies and similar technologies unless we say otherwise.

Cookie use does not usually identify you directly by name. However, information collected through cookies may be combined with information you provide when creating or using an account, making a transaction, contacting support or interacting with the website. Where required, information will be handled in accordance with applicable Australian privacy requirements and our Privacy Policy.

Types of cookies we may use

Strictly necessary cookies

These cookies are needed for core website functions. They may support account access, session management, page navigation, security controls, fraud prevention, age and identity-related processes, responsible gambling features and the protection of transactions or other user activity. Without these cookies, parts of the website may not operate properly.

Preference and functionality cookies

These cookies remember choices you make, such as language, display preferences, region, consent settings or other selections. They can help provide a more consistent experience when you return to the website. If you disable these cookies, you may need to set your preferences again during a later visit, and some features may be less convenient.

Performance and analytics cookies

These cookies help us understand how visitors use the website, including which pages are visited, how users move through the site and whether pages or features are working as intended. The information may be used to measure website performance, identify technical issues and make improvements. Analytics information is generally reviewed in aggregated or statistical form where practical.

Security and fraud prevention technologies

Cookies and similar tools may be used to help protect the website, accounts and transactions from suspicious activity, automated misuse, unauthorised access and fraud. These technologies may examine information such as device characteristics, browser details, activity patterns and session information. They are used for safety and security purposes and may be essential to the operation of online gambling services.

Advertising and marketing cookies

Where used and where permitted, these cookies may help measure the effectiveness of communications, limit repeated advertisements or understand interactions with promotional content. They may also help display information that is more relevant to a user's interests. Marketing cookies will be used subject to applicable law, consent requirements and the choices made through the available cookie controls.

Third-party cookies

Some cookies may be set by third parties that provide services such as analytics, security, payment support, customer assistance, content delivery or advertising measurement. These third parties may process information under their own privacy terms. We do not control every third-party technology, so you should review the relevant provider's information where appropriate.

How cookies are used

The information collected through cookies may be used to provide, maintain and secure the website and its features. It may also help us remember your settings, keep you signed in during a session where appropriate, investigate errors, monitor performance, prevent misuse and understand general website traffic. Cookies may support processes connected with account administration, payments, responsible gambling tools and compliance obligations, although the exact technologies used may vary over time.

We may use cookie information together with other technical information, such as your internet protocol address, browser type, operating system, device type, referring pages and approximate activity times. This information can help us understand whether the website is accessible and functioning correctly for visitors in Australia and other permitted locations.

Cookies do not give us access to files stored on your device and cannot normally run programmes. They may, however, record information about your interaction with our website. You should avoid using shared or public devices for account access where possible and should always log out when you finish a session.

We may update the cookies used on the website as services, security requirements, technologies or legal obligations change. A current description of the categories and choices available will be presented through the website's cookie notice or preference tool where applicable.

Your cookie choices and browser controls

Where available, you can use the website's cookie banner or preference centre to accept, reject or adjust certain categories of cookies. Strictly necessary cookies may not be optional because they are required to provide requested services, maintain security or comply with operational requirements. If you change your choices, the effect may apply only to the browser or device used to make that selection.

You can also manage cookies through your browser settings. Most browsers allow you to view stored cookies, block cookies, delete existing cookies or receive a warning before a cookie is placed. The steps differ between browsers and devices, so you should check the help or support information provided by your browser manufacturer.

Blocking all cookies may prevent account, security, payment or other website functions from working correctly.
Deleting cookies may remove saved preferences and may require you to sign in or make selections again.
Browser controls may not remove all similar technologies or stop every form of technical information collection.
Cookie choices may need to be repeated if you use a different browser, device or private browsing session.
Disabling advertising cookies does not necessarily mean that you will see no advertising; it may mean that advertising is less tailored to your interests.

Some devices and browsers provide additional privacy controls, including settings that limit cross-site tracking or restrict storage. These controls may affect website functionality. We recommend reviewing the available settings and choosing an option that suits your preferences while allowing essential security and account features to operate.

Data retention, privacy and updates

The length of time a cookie remains on your device depends on whether it is a session cookie or a persistent cookie. Session cookies normally expire when the browser is closed. Persistent cookies may remain until they expire, are replaced or are deleted through your browser or the website's preference tools. Retention periods may differ according to the purpose of the cookie and the provider that sets it.

Information associated with cookies may be retained for as long as reasonably necessary for the purpose for which it was collected, including website operation, security, dispute handling, legal compliance, reporting and service improvement. Our Privacy Policy provides further information about how personal information may be collected, used, disclosed, stored and handled, as well as any rights and choices that may apply.

If you have questions about this Cookies Policy or how information is handled, you may use the customer support or contact options made available on the website. Please do not include sensitive account, payment or identity information in a message unless it is requested through a secure process.

We may change this Cookies Policy when our website, technologies, services or legal obligations change. When changes are made, the updated version will be published on this page and the effective date may be updated where appropriate. You should review this page from time to time so you understand the current approach to cookies. Your continued use of the website after an update may indicate that you have read the revised policy, subject to any consent required by law.